Terms of service

VONI BLU

TERMS & CONDITIONS OF SALE

Last updated: 3 October 2026

These Terms & Conditions apply to purchases made through voniblu.com (“Website”).

Please read these Terms & Conditions carefully before placing an order. By placing an order with VONI BLU, you agree to be bound by these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. ABOUT US

VONI BLU (“VONI BLU”, “we”, “us” or “our”) operates the Website voniblu.com.

Our contact details are:

VONI BLU
14 Castilian Street
Northampton
NN1 1JX
United Kingdom

Email: sales@voniblu.com
Telephone: 01604 636847

For the purposes of these Terms & Conditions, “you” or “customer” means the person purchasing goods from us.

2. DEFINITIONS

In these Terms & Conditions:

“Contract” means the contract between you and VONI BLU for the purchase of Goods in accordance with these Terms & Conditions.

“Goods” means the clothing, accessories and other products offered for sale through the Website.

“Order” means an order placed by you through the Website to purchase Goods.

“Website” means voniblu.com.

“Working Day” means a day other than a Saturday, Sunday or public holiday in England.

3. USING OUR WEBSITE

3.1 You must be at least 18 years old to place an order unless you have the permission and involvement of a parent or legal guardian.

3.2 You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

3.3 We reserve the right to refuse or cancel an order where we have reasonable grounds to do so, including where there is an obvious pricing or product description error, suspected fraudulent activity, or where the requested Goods are unavailable.

3.4 If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled Goods.

4. PRODUCT INFORMATION

4.1 We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on the Website are accurate.

4.2 Colours shown on your device may vary from the actual colour of a product depending on your device, screen settings and lighting conditions.

4.3 Clothing measurements and sizing information are provided as a guide. Where available, please refer to the size guide before placing your order.

4.4 We may make reasonable changes to products where necessary, provided those changes do not materially affect the nature, quality or description of the Goods.

5. PLACING AN ORDER

5.1 To place an order, select the Goods you wish to purchase and add them to your basket.

5.2 You will be able to review and correct your order before completing payment.

5.3 When you submit an order, you are making an offer to purchase the selected Goods.

5.4 After placing an order, you will receive an email confirming that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

5.5 A contract between you and VONI BLU will be formed when we confirm acceptance of your order and/or dispatch the Goods to you.

5.6 If we are unable to accept your order, we will inform you as soon as reasonably possible and refund any payment already taken for the affected Goods.

6. AVAILABILITY

6.1 All orders are subject to availability.

6.2 If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer you the choice of:

waiting for the item to become available;
selecting an alternative item; or
receiving a refund for the unavailable item.

6.3 If we are unable to fulfil your order, we will provide a refund for any payment already made for the affected Goods.

7. PRICES AND PAYMENT

7.1 The price of each product is the price displayed on the Website at the time you place your order.

7.2 Prices will be displayed inclusive of VAT where applicable.

7.3 Delivery charges, where applicable, will be shown separately during checkout and before you complete your purchase.

7.4 The total amount payable, including any applicable delivery charges, will be displayed before you submit your order.

7.5 We accept the payment methods displayed at checkout.

7.6 Payment must be authorised before your order can be processed and dispatched.

7.7 We take reasonable care to ensure that prices displayed on the Website are accurate. If we discover an obvious pricing error, we may cancel the affected order and refund any payment taken.

8. PROMOTIONAL CODES AND DISCOUNTS

8.1 Promotional codes must be entered at checkout and cannot normally be applied retrospectively unless we agree otherwise.

8.2 Promotional codes may be subject to additional terms, including expiry dates, minimum spend requirements or product exclusions.

8.3 Unless expressly stated otherwise, promotional codes cannot be combined with other offers.

8.4 We reserve the right to withdraw or amend a promotional offer where permitted by law.

8.5 Any promotional claims, discounts or reference prices displayed on the Website will be presented in accordance with applicable consumer protection and pricing laws.

9. DELIVERY

9.1 We will deliver your order to the delivery address provided at checkout.

9.2 Available delivery options, estimated delivery times and applicable charges will be displayed at checkout.

9.3 Unless a different delivery period has been specifically agreed with you, we will aim to deliver your Goods without undue delay and, in any event, within the period required by applicable law.

9.4 If there is an unexpected delay, we will make reasonable efforts to keep you informed.

9.5 Delivery times are estimates unless a specific delivery date or period has been expressly agreed with you.

9.6 You are responsible for providing a correct and complete delivery address.

9.7 Where a parcel cannot be delivered because incorrect or incomplete delivery information was provided by you, or because reasonable arrangements were not made to receive the parcel, additional delivery charges may apply where permitted by law.

9.8 Risk in the Goods will generally pass to you when you, or a person you have identified to receive the Goods on your behalf, takes physical possession of the Goods.

10. INTERNATIONAL ORDERS

10.1 We may offer delivery outside the UK. Available destinations will be shown at checkout.

10.2 International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

10.3 Unless otherwise stated at checkout, any customs duties, import taxes or similar charges payable in the destination country are the customer's responsibility.

10.4 Delivery times for international orders may vary due to customs processing and circumstances outside our reasonable control.

11. YOUR RIGHT TO CANCEL AN ONLINE ORDER

11.1 If you are a consumer purchasing Goods online, you generally have a legal right to cancel your order without giving a reason.

11.2 The cancellation period normally ends 14 days after the day on which you, or someone you have nominated (other than the carrier), receives the Goods.

11.3 If your order consists of multiple items delivered on different days, the cancellation period normally ends 14 days after the day on which the final item is received.

11.4 To exercise your right to cancel, you must clearly tell us that you have decided to cancel. You can contact us using:

Email: sales@voniblu.com
Telephone: 01604 636847
Post: VONI BLU, 14 Castilian Street, Northampton, NN1 1JX

11.5 You may use the model cancellation wording provided at the end of these Terms & Conditions, but you do not have to use that wording.

11.6 After notifying us that you wish to cancel, you must return the Goods to us without undue delay and normally no later than 14 days after notifying us of your cancellation.

11.7 You are responsible for the cost of returning Goods when you cancel under your statutory cooling-off right, unless we have agreed to pay the return costs or the Goods are faulty, damaged or not as described.

12. CONDITION OF RETURNED GOODS

12.1 You may handle the Goods to the extent necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be able to inspect them in a shop.

12.2 You should take reasonable care of the Goods while they are in your possession.

12.3 If Goods are returned in a condition that shows handling beyond what is reasonably necessary to inspect them, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.

12.4 For hygiene reasons, please ensure that any relevant hygiene seals, tags and protective packaging remain attached where applicable.

12.5 This does not affect your statutory rights in relation to faulty or misdescribed Goods.

13. REFUNDS

13.1 If you cancel your order under your statutory online cancellation rights, we will refund the payments we are required to refund under applicable law.

13.2 This includes the cost of the basic/standard delivery option you selected when placing the order. If you chose a more expensive delivery service, we are generally only required to refund the cost of the least expensive standard delivery option available.

13.3 We will normally issue your refund using the same payment method used for the original transaction, unless otherwise agreed with you.

13.4 We will make the refund without undue delay and, where applicable, within the period required by law after receiving the returned Goods or evidence that they have been sent back.

13.5 Where permitted by law, we may make a deduction from a refund where the value of Goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them.

13.6 We will not charge a separate administration fee for processing a statutory refund.

14. FAULTY, DAMAGED OR INCORRECT GOODS

14.1 Please contact us as soon as reasonably possible if you receive Goods that are:

faulty;
damaged;
not as described;
incorrect; or
not of satisfactory quality.

14.2 Please contact us at:

Email: sales@voniblu.com
Telephone: 01604 636847

14.3 Where appropriate, we may ask you to provide photographs or other information to help us understand the issue.

14.4 If Goods are faulty, damaged, not as described or otherwise do not conform to your statutory consumer rights, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

14.5 Where Goods are returned because they are faulty, damaged, incorrect or otherwise do not conform to the contract, we will meet the reasonable return costs where required by law.

14.6 Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.

15. EXCHANGES

15.1 If you would like to exchange an item rather than receive a refund, please contact us using the details above.

15.2 Exchanges are subject to availability.

15.3 An exchange policy offered by VONI BLU is in addition to, and does not replace, your statutory rights.

16. SALE AND REDUCED-PRICE ITEMS

16.1 Sale and reduced-price Goods are subject to the same statutory consumer rights as full-price Goods.

16.2 A reduced price does not remove your rights where an item is faulty, not as described or otherwise does not comply with your statutory rights.

16.3 Any additional returns or exchange conditions specifically applicable to a promotion or sale will be clearly stated before purchase.

17. ITEMS EXCLUDED FROM THE RIGHT TO CANCEL

17.1 Certain Goods may be excluded from the statutory cancellation right where an applicable legal exception applies.

17.2 Where an exception applies to a particular product, this will be made clear before you purchase it.

17.3 If you are unsure whether an item can be returned, please contact us before placing your order.

18. OUR LIABILITY

18.1 Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

18.2 Nothing in these Terms & Conditions affects your statutory rights as a consumer.

18.3 We are not responsible for losses that are not reasonably foreseeable or which arise from circumstances outside our reasonable control, except where applicable law provides otherwise.

18.4 We are not responsible for failure to perform our obligations where this is caused by circumstances outside our reasonable control, subject to your legal rights.

19. EVENTS OUTSIDE OUR CONTROL

19.1 We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

19.2 Such circumstances may include, where applicable, natural disasters, severe weather, fire, flood, industrial disputes, war, civil unrest, government action, interruption of transport networks, telecommunications failures, power failures or significant disruption to suppliers or delivery services.

19.3 We will take reasonable steps to minimise the effect of any such event and will communicate with you where appropriate.

19.4 This clause does not affect your statutory rights, including any right to cancel where applicable.

20. INTELLECTUAL PROPERTY

20.1 All content on the Website, including photographs, product images, logos, graphics, text and other material, belongs to or is licensed to VONI BLU unless otherwise stated.

20.2 You may not reproduce, copy, modify, distribute or commercially exploit our Website content without our prior written permission, except where permitted by law.

21. PRIVACY

21.1 We collect and process personal information in accordance with our Privacy Policy.

21.2 Please read our Privacy Policy for information about how we collect, use, store and protect your personal information.

22. CHANGES TO THESE TERMS

22.1 We may update these Terms & Conditions from time to time.

22.2 Any changes will be posted on the Website with an updated date.

22.3 The Terms & Conditions that apply to your order are those in force at the time you place your order, unless a change is required by law or specifically applies to an ongoing arrangement.

23. SEVERABILITY

23.1 If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed to the extent necessary.

23.2 The remaining provisions will continue to apply.

24. GOVERNING LAW

24.1 These Terms & Conditions are governed by the laws of England and Wales.

24.2 If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws that apply to your circumstances.

24.3 Any dispute will be dealt with by the courts of the applicable jurisdiction, subject to your statutory consumer rights.

MODEL CANCELLATION FORM

If you wish to cancel your order under your statutory cancellation rights, you may use the following wording:

To: VONI BLU, 14 Castilian Street, Northampton, NN1 1JX

Email: sales@voniblu.com

I hereby give notice that I cancel my contract for the sale of the following Goods:

Order number: ______________________

Goods ordered: ______________________

Date ordered: ______________________

Date received: ______________________

Name: ______________________

Address: ______________________

Signature (if this form is sent on paper): ______________________

Date: ______________________

CONTACT DETAILS