VONI BLU WEB RETURNS & EXCHANGES

We hope you love everything you order from VONI BLU. However, if something isn't quite right, don't worry — you have 14 days from receiving your order to return an item for a refund or request an exchange.

RETURNS

Items must be returned to us within 14 days of the date you received your order.

Returned items must be:

• Unworn and unused
• Unsoiled and undamaged
• In their original condition and packaging where applicable
• Returned with all original tags and labels attached
• Returned in a condition suitable for resale

We cannot accept items that have been worn, washed, soiled, damaged or altered.

Please take care when trying on clothing. We recommend trying items on indoors and keeping them away from perfume, make-up, deodorant, fake tan, pet hair and other substances that could mark or damage the garment.

RETURN POSTAGE

Returns are made at your own cost unless the item is faulty, damaged, incorrect or otherwise does not conform to your statutory consumer rights.

We recommend using a tracked and signed-for postal service and keeping your proof of postage until your return has been received and processed.

Please note: responsibility for the returned parcel remains with you until the goods have been received by VONI BLU. We cannot be responsible for parcels that are lost or damaged while being returned to us.

Please package your return securely to ensure that the item is not damaged during transit.

EXCHANGES

We are happy to exchange an item for another item, provided the requested replacement is available.

Exchanges can be made for an item of the same value or lower value.

If the replacement item is lower in price, the difference will be refunded where applicable.

If you require an item of a higher value, you may return your original item for a refund and place a new order for the replacement item.

Exchanges are subject to the same condition requirements as returns.

REFUNDS

If you request a refund, we will process your refund once your returned item has been received and inspected.

Returned items must be in an appropriate condition and meet the requirements set out above.

Refunds will normally be made to the original payment method used to place the order.

Where a refund is required under your statutory cancellation rights, we will process it in accordance with applicable UK consumer law.

Nothing in this Returns & Exchanges Policy affects your statutory rights, including your rights in relation to faulty, damaged, incorrect or misdescribed goods.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible before returning it.

Please contact us with your order number and, where appropriate, photographs showing the issue.

If the item is confirmed to be faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will arrange the appropriate remedy in accordance with applicable consumer law and will cover reasonable return postage where required.

HOW TO RETURN YOUR ORDER

Please send your return securely to:

VONI BLU WEB RETURNS
14 Castilian Street
Northampton
NN1 1JX
United Kingdom

We recommend using Royal Mail 48 Tracked and Signed or another tracked postal service.

Please keep your tracking number and proof of postage until your return has been received and processed.

IMPORTANT

Please ensure that your order number is included with your return so that we can identify and process it promptly.

CONTACT US

If you have any questions about returns or exchanges, please contact us:

Telephone: 01604 636847
Email: sales@voniblu.com

VONI BLU
14 Castilian Street
Northampton
NN1 1JX
United Kingdom